FAQs

A hardware wallet is a user-friendly electronic device which allows you to store digital assets (such as Bitcoin) in a safe and secure way.

The main difference between a hardware wallet and other forms of cryptocurrency storage is that your private keys (the cryptographic string of characters that gives access to the funds stored in your wallet) are completely hidden and cannot be exported. The advantage of this is that hackers or malicious viruses cannot steal the private keys that control your coins & tokens.

Another key advantage of hardware wallets is that transactions cannot be made without access to the physical hardware wallet device and it’s PIN code. If hackers were able to access your computer remotely with the hardware wallet connected to it, they still wouldn’t be able to access your funds. All transactions require physical confirmation via the buttons on the hardware wallet itself.

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Currently the only other storage options available to cryptocurrency holders are exchange wallets, software wallets and paper wallets.

All of these types of wallets have security issues including exchange exit scams, computer hacks or are susceptible to the elements. Any single one of these events can lead to the complete and total loss of all of the stored assets which can be catastrophic.

For the relatively small cost of a hardware wallet you can rest assured that your cryptocurrency assets are as safe as possible.

As the hardware wallet itself only stores the private keys related to each coin’s blockchain, the amount is infinite. You can store $1 worth of Bitcoin or billions of dollars worth on a single hardware wallet. This is part of the magic of cryptocurrencies!

You can even have multiple copies of the same wallet or distribute your coins and tokens amongst several different wallets.

The core security of all the hardware wallets we sell is relatively similar. All have a high standard of security but there are some differences that you may want to take into consideration.
All of our hardware wallets support the main cryptocurrencies such as Bitcoin, Litecoin and Ethereum and hundreds more. If you are unsure if your specific alt-coin is supported it’s worthwhile checking the device’s coin support before making a purchase.

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When you setup your hardware wallet for the first time, you will be given either 12 or 24 seed words, depending on which hardware wallet you purchase, that can be used to restore your device. All you need is a new hardware wallet and your seed words to bring all of your coins (private keys) back.

The mnemonic seed words use a system called BIP 39 (Bitcoin Improvement Proposal 39). BIP 39 has an associated list of 2,048 English words which can be viewed on the Bitcoin Github. The 12 or 24 English words your device gives you are specific to your wallet and produce a long string of characters from which individual private keys are generated.

As Trezor wallets support BIP 39 mnemonic seeds they are interchangeable.

We currently accept Bitcoin and most Credit & Debit cards.

Due to the nature of hardware wallets, security of our customers is of our highest concern and therefor we cannot accept returns for change of mind. If you have any issues at all with your hardware wallet please contact our support team and if your wallet is found to be faulty and under warranty we may arrange a replacement device.

Trezor wallets come with a 2 year manufacturer’s warranty relating to the screen and mechanical parts. If you believe your hardware wallet to be faulty, please contact our support team.

As long as you keep your wallet’s secret passphrase in a secure location, you will just need to replace the broken wallet with a new one and use your seed phrase to restore all of your coins.

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